Mobile Parental Control

About ‘Windows Mobile Control’

We have compiled the most frequently asked questions on this page to help our users. This page consists of two sections: Common Ordering Questions and Technical Support Questions.

How do I sign up for Mobile Nanny online?

After you have decided to purchase, go to the purchase page. Click the Buy Now link for the billing frequency you would like. Follow the screens and enter the requested information to purchase online. We accept VISA, Mastercard, Discover and American Express credit cards and PayPal for online purchases. After your order completes you will immediately receive an email containing a link to download your software and instructions for installation/usage.

What charge will show on my card?

The charge for any software on our site will appear as PLI*MOBILENANNY.” which stands for “Plimus Mobile Nanny”. Plimus is our payment processing provider. This company securely handles thousands of various software orders every day for many different types of software companies.

How secure is the order process?

All order pages use the latest secured technology certified by Thawte and ScanAlert to ensure 100% Secure and Confidential buying. The order pages are tested daily and certified HACKER SAFE by ScanAlert. A logo will appear on each order page to ensure that it is secured.

Do you take orders by phone or mail?

Yes. To order Mobile Nanny by toll-free phone or mail, first go to the purchase page. Click the Buy Now link for the billing frequency you would like. Then enter your information so it will be in our system. At the bottom of this page there will be a field called “Payment Type”. In the field, select “Phone” or “Mail” and click “Next”. You will then be taken to a page that gives you a reference number and a toll-free phone number to call or address to send to.

What is your privacy policy?

It is company policy that our customer databases remain confidential and private. We have not, will not, and won’t ever sell names to “spammers” or other parties who would like to use our databases to advertise or solicit their products or services. Our products do not collect any information from your phone other than the information required for the products’ successful operation.

Do you provide technical support?

Yes. After your purchase you will receive a premium software product with step-by-step instructions, updates for life and online technical support for life. In the rare case of a problem, our support team will give you step-by-step instructions to correct your issue. 100% Guaranteed.

How do I cancel my subscription?

To cancel your automatic billing just contact us to let us know you wish to cancel. Your automatic billing will be cancelled. Your account will remain active until the end of the period you purchased. At that time you would need to remove the software from your phone as it will no longer function.

Do you provide software updates?

Yes. As long as you are a Mobil Nannyy subscriber you will receive the latest upgrades to the software free of charge.

Common Technical Support Questions

Does Mobile Nanny work on my phone?

Mobile Nanny is compatible with any model smartphone or Pocket PC which runs the Windows Mobile 6. operating system. For other phones such as iPhone, Blackberry or Symbian OS, we recommend SMS Monitoring Software.

Will users know Mobile Nanny is installed or running?

The software runs silently, however there will be an icon in your menu to access the interface if you need to. The interface is password protected so your child cannot enter. If you wish to have no icon, you can delete the icon and still access the interface using other methods. The program will start each time the phone is powered on..

What are the basic steps for installing? / How do I create my account?

No matter which smartphone you have, the first step to installing Mobile Nanny is to create your account online. You can do this on your computer. Just go to the registration page and create your account according to the instructions on that page. After you have created your account, go to the instructions page in the next question for whichever type of smartphone you have. For more details on registering, see the User Guide.

I have created my account. What’s next?

After you create your account you should visit the installation instructions page for your operating system below. It will describe in detail how to install Mobile Nanny onto your phone.

Why Are My GPS Logs not Being Uploaded?

Your device must have a built-in GPS receiver for GPS tracking to work. Locations are uploaded every 30 minutes when a GPS signal is available. Mobile Nanny can get a location ONLY when the GPS receiver in the phone can receive a location. If no location can be found, then no data can be uploaded.

How do I open the interface and change settings?

First, go to the start menu on the phone and find the Mobile Nanny icon and launch it. Then enter your 5 digit secret PIN. Then click Options and change the settings to meet your needs. Then when you are finished, select HIDE to hide the program. Note: Restrictions settings require you to reboot the phone (turn it off and back on).

How do I change my Mobile Nanny password?

To change your password, first login to your account. Then click the “Change Password” link on the left side menu. Enter your current password and the new password twice to confirm. IMPORTANT NOTE: If you do this you will also need to change it on your phone. Otherwise Mobile Nanny will not be able to upload logs.

How do I remove Mobile Nanny?

You can find the uninstall command inside the Mobile Nanny interface. Just open the interface, click Options > Configure > Uninstall Mobile Nanny Follow the prompts and the software will be removed.

Mobile Nanny is compatible with any model smartphone or Pocket PC which runs the Windows Mobile 6.x. For other phones such as iPhone, Blackberry or Symbian OS, we recommend SMS monitoring software.

When you turn on your child’s phone, if it says “Windows Mobile” then it is compatible with Mobile Nanny if it’s version 6.0 or higher. If you don’t see a Windows Mobile logo during the bootup of the device, then it’s not compatible with Mobile Nanny.

If you do see the “Windows Mobile” logo but your device is not listed here, check to see if it has any 6.x version of Windows Mobile in Start > Settings > About. If so then it’s compatible. Also view compatible phone carriers.

Windows Mobile Devices
Mobile Nanny is compatible with many smartphones running the Windows Mobile operating system version 6.x. A partial list of compatible phones is shown below. Even if you don’t see your phone on this page, any Windows Mobile based smartphone (not Pocket PC) with Internet connectivity will work.

Windows Mobile 6.x Phones

AT&T Tilt	HP iPAQ 510	HTC PPC6800	HTC Mogul	HTC Touch
HTC TyTN II	Motorola Moto Q 9m	Motorola Moto Q Global	Motorola Q9C	Pantech Duo
Psion WPG2	Samsung Ace	Samsung Blackjack II	Samsung SCH-i760	T-Mobile Dash 6.0
T-Mobile Shadow	T-Mobile Wing	Verizon SMT5800	Verizon XV6800	Verizon XV6900

Compatible Cell Phone Carriers

Any carrier is compatible if they offer unrestricted GPRS Internet Access. Your cell phone account must have the Internet option so the program can upload logs to your account.